You must inform your health and care provider of any changes.

You are responsible for ensuring you provide the correct email address and mobile number.

Your own emails to them may not be encrypted.

Health and care providers use encrypted emails which means that no one can see or tamper with the data while it is being transferred across the network or internet.

Does anyone else have access to your phone or email and if so, would you be happy for them to see any messages you may receive?.

You should consider the following before agreeing to use emails and text messages for communications with your health and care provider.

Supports people with hearing difficulties and other sensory impairments.

to the GP practice or hospital appointment line

Saves you time waiting on the phone to get through e.g.

Provides an easy, low cost way for you to contact your health and care provider.

You may find there are benefits to using email and text messages to communicate with your health and care provider as it: at your GP practice, clinic or care home. at a new GP practice and should be available online or on notice boards e.g.

This may be when you register with an organisation e.g. Your health and care organisation should also make information available about how your information is used and how they may contact you. You can change your mind at any time by informing your health and care organisation. If you make this decision it will be noted on your record so other members of staff know how you wish to be contacted.

They should also make you aware that you can choose not to receive emails and text messages from them. Your health and care organisation should inform you that they may communicate with you in this way. Requesting appointments or non-urgent advice.Ordering repeat prescriptions via email/online message.Some health and care organisations will let you contact them via email and text message for the following: Interactive messages with the ability to confirm/cancel appointments.Test result notifications/advice to call the practice where action is needed.Individual invites to screening, medication reviews, vaccination appointments.GP, hospital, social care provider) may use email and text messaging to contact you with:

Confidential client text messaging